A knowledge management system (KMS) harnesses the collective knowledge of the organization, leading to better operational efficiencies. These systems are supported by the use of a knowledge base.

Sep 20, 2023 · A Knowledge Management System (KMS) is a structured and organized framework that facilitates the creation, capture, storage, retrieval, and dissemination of an organization’s knowledge.

A knowledge management system (KMS) is a software platform used to capture, organize, and retrieve knowledge within a business, making it easy to access information for decision-making and …

Feb 7, 2023 · Who uses a knowledge management system? Implemented by your company’s IT department, a knowledge management system consists of software that organizes and distributes …

Dec 30, 2025 · What is a Knowledge Management System? A Knowledge Management System (KMS) is a platform that simplifies the creation, organization, sharing, and utilization of knowledge within an …

Knowledge management is the process of creating, curating, sharing, using, and managing knowledge across an organization and even across industries.

This guide will focus on how to build a knowledge management system, or a knowledge base, to improve the customer experience and help customers achieve success using your products or services.